the university of sydney
Turnaround time, Returns and Refunds   
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Turnaround time, Returns and Refunds

We guarantee the book(s) that you purchase will be dispatched to you within 3 working days from the receipt of your order and received by you in good condition. If they are damaged or we have sent you the wrong book, then please return the item to us within 30 days of receipt and we will replace the book.
Please send all returns to:

Sydney University Press
Fisher Library
University of Sydney
NSW AUSTRALIA 2006

Please note that as these books are printed especially for your order, we are unable to offer a refund should you change your mind. If you accidentally place an order, then provided you contact us via email at cancel@sup.usyd.edu.au within 30 minutes of placing the order we will cancel your order and credit all monies paid to the credit card used in the purchase.

Returns and Refunds
As these books are printed especially for your order we are unable to offer a refund should you change your mind. We will, however, replace books that are damaged or if we posted you the wrong book. In this case we ask that you return the items to our customer service centre indicating the reason for your return on the back of the packing slip and include this with the book(s). All returns for damaged goods or where we have sent you the wrong book, including any credits applied for return postage charges, will be credited to the credit card used in the purchase. We will make every effort to process your returned items and post your replacement book within 3 working days.